FAQ

 

General Questions

  1. What is Mallport?
    • Mallport is a free, peer-to-peer online marketplace connecting local farmers, growers, and food enthusiasts across the United Kingdom. It enables users to list, discover, and purchase fresh produce and agricultural supplies directly from producers, supporting sustainable agriculture and local farming communities.
  2. Who can use Mallport?
    • Mallport is open to anyone in the UK interested in buying or selling fresh produce and agricultural supplies, including farmers, growers, food enthusiasts, and businesses seeking quality agricultural products.
  3. Is Mallport free to use?
    • Yes, Mallport is completely free for both buyers and sellers. There are no listing fees or commissions on sales.
       


For Sellers

  1. How do I list my products on Mallport?
    • Create an account on Mallport and log in. Navigate to the "Add Listing" section in the header, fill in your product details, upload photos if desired, and publish your listing.
  2. What kinds of products can I sell on Mallport?
    • You can sell a wide range of agricultural products, including fresh produce, dairy, meat, vegetable seeds, hay, straw, and other farm supplies from within the UK.
  3. Are there any fees for selling on Mallport?
    • No, there are no fees for listing or selling products on Mallport.
  4. How do I manage my listings?
    • Access your account dashboard to view, edit, or remove your listings as needed.
       


For Buyers

  1. How do I find products on Mallport?
    • Browse products by category or use the search function to find specific items. The Markets page allows exploration of listings from different regions.
  2. How do I contact a seller?
    • Use the contact option on each listing to send a message directly to the seller through the platform or use external contact links if they are specified.
  3. How do I arrange for pick-up or delivery?
    • Arrangements are made directly between buyer and seller. Mallport does not provide delivery services.
  4. Is there a payment system on Mallport?
    • No, buyers and sellers must arrange payment methods between themselves.
       


Account Management

  1. How do I create an account on Mallport?
    • Click "Sign Up" on the homepage, fill in your details, and verify your email address.
  2. How do I reset my password?
    • Use the "Forgot Password" link on the sign-in page to reset your password.
  3. Can I change my username or email?
    • Yes, update your account information through your account settings.
       


News Section

  1. What is the purpose of the news section?
    • It provides articles on agricultural topics, including climate change impacts, farming innovations, and market trends, to keep the community informed and engaged.
  2. How often is the news updated?
    • The news section is updated regularly with new articles.
  3. Can I contribute to the news section?
    • Currently, the news is curated by Mallport. Contact support for contribution inquiries.
       


Support and Policies

  1. How can I contact customer support?
  2. Where can I find the privacy policy?
  3. What are the terms and conditions for using Mallport?
  4. What is Mallport's policy on refunds or returns?
    • Refund and return policies are determined by sellers. Communicate directly with sellers to resolve any issues.
       


Additional Questions

  1. Is Mallport available outside the UK?
    • No, Mallport is currently only available to users within the United Kingdom.
  2. Can I list services on Mallport?
    • Mallport is primarily for physical agricultural products. Contact support for service listing inquiries.
  3. How does Mallport ensure transaction safety?
    • Users are responsible for their transaction safety. We recommend meeting in safe places and using secure payment methods.
  4. Does Mallport verify users?
    • Users are verified via email confirmation. Exercise caution and due diligence when transacting.