Last updated: 2 May 2024
Thank you for using Mallport. We aim to connect buyers and sellers in a satisfactory manner. However, if you are not entirely satisfied with your purchase, we’re here to help.
Returns
For items purchased through Mallport, you will need to contact the seller directly regarding any returns or refunds. Sellers on Mallport set their own policies regarding returns and refunds. Please review the seller’s policies before making a purchase.
Mallport does not ship or deliver any items directly, and is not responsible for seller’s return policies or for returns and refunds on any purchases made through the platform. We suggest contacting the seller within 14 days of receiving an item if you wish to return it. Returns and refunds are handled directly between buyer and seller.
Refunds
If you wish to request a refund on an item purchased through Mallport, you will need to contact the seller directly. Mallport does not process or manage any payments, refunds, or returns. Refunds are handled directly between buyer and seller according to the seller’s refund policy.
Shipping
Mallport does not arrange for shipping or delivery of any items listed by sellers on our platform. Shipping costs and policies are set by each seller. Please review the seller’s shipping policies before making a purchase.
Contact Us
If you have any issues with a purchase made through Mallport, please first contact the seller. If you have any other questions, you can contact us at support@mallport.co.uk and we will try our best to assist. However, returns, refunds, and shipping are handled directly by each seller.